Customer Service PRIVACY POLICY The information you provide us through Corozo Style Imports Online (the "Site"), is confidential and we respect your privacy. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions.
Please note this Privacy Policy governs only information provided to and received from Corozo Style Imports Online. It does not govern any other information or communications that may reference Corozo Style Imports or communications from retailers.
This Privacy Policy was last updated 06/29/07. We do not collect personally identifiable information about you, except when you provide it to us. eg: If you decide to place an order, we will need to know your delivery and billing address.
When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.
If you register to receive our newsletter the personally identifiable information you submit will be used by Corozo Style Imports Online to create and deliver to you, our newsletters and other related communications containing our product information and services.
If you prefer not to receive the aforementioned communications, please do not register for this service. If you have chosen to supply us with your contact information, e.g., by registering for our newsletter, emailing us or placing an order, we may provide you with product and service-related announcements concerning the Site, or we may contact you regarding your customer service requests and/or your order. These communications are essential in order that we may better serve you.
At no time will we provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. We may release any information, including personally identifiable information that we consider necessary, in our sole discretion, to conform with any applicable law, regulation, legal process or governmental request. This Site is not intended for children and we do not intentionally collect personally identifiable information from any children under 16.If you are under 16 years old, you may browse our Site. However, you may not provide personal information to us. Persons under 16 years of age may not make a purchase. We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. We may revise this Privacy Policy periodically. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.
TERMS AND CONDITIONS
Returns: Exchanges & Refunds
We want you to be happy with your purchase. If for some reason you are not satisfied with your purchase for any reason, you may return it within 15 days of the purchase date for an exchange, e-commerce store credit or refund ( Canadian and US customers ) or 30 days of the purchase date for an exchange ,e- commerce store credit or refund (international customers). Please follow these guidelines to be sure your return can be processed: and be sure your returned item(s) meet the following requirements:
- Regular priced items must be in new, unused, and ALL tags attached in its original packaging.
- Please call 1-604-253-6348 or email us at
This email address is being protected from spam bots, you need Javascript enabled to view it
for a return authorization. Prior to sending the items back for return or exchange, CUSTOMERS MUST SEND AN EMAIL TO
This email address is being protected from spam bots, you need Javascript enabled to view it
WITHIN 4 BUSINESS DAYS OF RECEIVING THE GOODS EXPLAINING THE REASONS FOR RETURNING/EXCHANGING. Shipping and handling charges are non-refundable and are the customer's responsibility.
- Please fully complete the return/exchange form included with your order. If you no longer have it, you can download a copy here: Return/exchange Form .
Securely pack and seal the return merchandise and return/exchange form in an appropriate shipping box, and send back to us using an insured service to the following address (We cannot accept responsibility for packages that we do not ship ourselves):
Corozo Style Imports
Suite 301
1635 E 4th Avenue
Vancouver BC V5N1J7
- SALE and CLEARANCE items : A refund cannot be issued for SALE or CLEARANCE items.
- Returns received beyond 15 days (Canadian and US customers or 30 days ( international customers) from the date of purchase can not be accepted.
- Please allow up to 14 days for your return to be processed. If you have questions or concerns about a returned item, please call, or email us at
This email address is being protected from spam bots, you need Javascript enabled to view it
.
Procedure for Shipping & Handling:
Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day, and ship within 48 hours. Orders placed from Friday after 12 PM PST to Sunday will begin processing on the following Monday. Corozostyle.com will contact you via email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
***DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS**
Shipping fees and method:
SHIPPING IS FREE if total purchased amount is over: CAD $200 before taxes - for Canada and US deliveries and CAD $500 before taxes - for International deliveries
All orders are priced in Canadian dollars.
Shipping time may vary upon location and shipping costs are subject to change without notice due to the rate changes with the couriers we use. Delivery time does not include Saturdays, Sundays or Holidays.
Important: Your order may be subject to import duties and taxes, which are charged, once your package reaches your country. Corozostyle.com does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. For more information regarding your country's custom policies, please contact your local customs office.
ITEM AVAILABILITY
Because we only have limited stock for each of our items we tend to sell out of most of our products quickly. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation accordingly.
PAYMENT
Payment is handled through PayPal - a free, safe and easy way to transfer payments and process credit cards.
During the checkout process you'll be redirected to PayPal's secure Site. Please follow the instructions on their Site to complete your purchase. Orders paid with PayPal are processed instantly.
To review PayPal's policies, please visit www.paypal.com.
Payment methods:
We accept Visa, Mastercard, American Express, Discover through Paypal
You do not need a PayPal account. Once you are taken to the PayPal site, you'll be given the option to pay with your credit card without signing up for an account.
Orders from outside of Canada:
All credit card transactions on corozostyle.com are completed in Canadian (CAD) dollars. The actual charge to your credit card will be based on exchange rates at the time of payment processed by your credit card.
Sales tax:
Canadian Residents will be added 6% GST to the order and an additional 7% PST will be added to British Columbia residents ONLY. All international residents including U.S. residents will not be charged any taxes.
Important: Your order may be subject to import duties and taxes, which are charged, once your package reaches your country. Corozostyle.com does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. For more information regarding your country's custom policies, please contact your local customs office.
|
Customer Service